Payment Policy

At Emma & John London operated by Amstel E Concepts, we offer a variety of secure payment methods to ensure a smooth and reliable checkout experience.
Please note that the availability of certain payment options may vary depending on the customer’s country of residence.

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1. Available Payment Methods

Depending on your location, one or more of the following payment methods may be offered at checkout:

• Credit card payments including Visa and Mastercard
• Additional regional payment methods when available

Customers are responsible for checking which payment methods are supported in their region before completing the purchase.

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2. Payment Security

Your safety is our priority. All transactions are processed through a secure SSL connection to ensure that all sensitive information is encrypted and protected.

We never store credit card data or payment details on our servers.
All payments are processed externally through trusted and certified payment providers.

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3. Payment Processing

Orders will only be processed once the payment has been successfully completed.
If a payment fails, is incomplete or flagged for potential fraud, the order may be automatically cancelled or put on hold until verification is completed.

Customers are responsible for ensuring that sufficient funds and correct payment details are provided.

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4. Refunds

If you are entitled to a refund, for example following an approved return, the refund will be issued within fourteen days after the returned item has been received and inspected.

Refunds are always made through the original payment method used during checkout.

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5. Contact Information

If you have questions regarding payments, refunds or billing issues, you can contact us at:

Email: info@emmajohnlondon.com
Store name: Emma & John London

We aim to assist you as quickly and accurately as possible.