Terms and Conditions
Terms and Conditions
These Terms and Conditions apply to all purchases made through the online store, trading under the store name Emma & John Londen, and reachable at info@emmajohnlondon.com.
By placing an order on our website, you agree to the following terms.
1. Applicability
By completing a purchase, the customer confirms that they have read, understood and agreed to these Terms and Conditions. These terms apply to all sales, services and interactions on our website.
2. Product Information
We strive to provide accurate and up to date product descriptions, images and specifications.
However, minor discrepancies, typographical errors or variations between product images and the actual product may occur due to manufacturing differences and screen settings.
No rights can be derived from such deviations.
3. Ordering and Payment
Orders will only be processed once full payment has been successfully received.
Available payment methods vary depending on the customer’s location and may be updated periodically.
It is the customer’s responsibility to confirm which payment options are available in their region.
We reserve the right to cancel an order if payment fails, is incomplete or if fraudulent activity is suspected.
4. Processing and Shipping
We operate with a streamlined dropshipping model in cooperation with our supplier in China.
• Processing time is generally between one and three working days.
• Shipping time is generally between three and seven working days, depending on the destination.
• Orders are shipped directly from our supplier’s warehouse in China.
• Customs delays or inspections may extend delivery times.
We do not guarantee delivery times and are not responsible for delays caused by customs, local postal services or other external factors.
5. Returns and Cancellations
For all return conditions, procedures and limitations, please refer to our dedicated Return Policy.
By placing an order, the customer acknowledges and accepts the rules described in that policy.
Orders cannot be cancelled once they have been processed by our supplier.
6. Liability
To ensure clarity and fairness, the following rules apply:
• We are not liable for lost or damaged packages if the tracking information indicates that the order has been delivered to the address provided by the customer.
• Customers are fully responsible for providing the correct shipping address during checkout.
• Incorrect or incomplete addresses must be reported within twenty four hours of placing the order.
• We are not liable for delays caused by customs procedures or international shipping partners.
7. Intellectual Property
All content displayed on our website, including texts, photos, designs, logos and other materials, is the exclusive property of Emma & John London and may not be used, copied or reproduced without prior written permission.
8. Complaints Procedure
Complaints or concerns can be submitted in writing via info@emmajohnlondon.com.
We aim to respond within five working days with a clear and helpful answer.
9. Governing Law
These Terms and Conditions are governed exclusively by Dutch law.
Any disputes related to these terms shall be submitted to the competent court in the Netherlands.