Shipping and Delivery Policy
Shipping and Delivery Policy
At Emma & John London, we do everything we can to deliver your order quickly, safely and transparently. This Shipping and Delivery Policy provides clear information about processing times, delivery expectations and customer responsibilities.
1. Order Processing Time
All orders are processed within one to three working days.
Once your order has been shipped, you will receive an email containing the tracking information so you can follow your shipment at all times.
Processing times may be slightly longer during peak seasons or due to high order volumes.
2. Delivery Time
Average delivery time ranges from three to seven working days, depending on the destination country and local postal services.
Please keep in mind:
• Delivery may take longer during holiday seasons or promotional periods.
• Customs inspections can cause additional delays.
• Remote areas may require extra transit time.
No rights can be derived from estimated delivery times.
3. Shipping Method and Origin
All orders are shipped directly from our supplier’s warehouse in China.
Because of the international nature of shipments, customs duties or import taxes may apply depending on your country’s regulations. These costs, if applicable, are the responsibility of the customer.
Our logistics partners work with international carriers to ensure reliable and efficient delivery.
4. Shipping Costs
Shipping costs are calculated at checkout. They depend on:
• The total weight of the order
• The delivery destination
• The type of shipping method available for your region
All fees are clearly displayed before payment is completed.
5. Responsibility During Shipping
To ensure clarity and fairness, the following rules apply:
• If tracking information indicates that a package has been delivered to the address provided, responsibility transfers to the customer.
• Customers must double check their shipping address during checkout.
• Address errors must be reported within twenty four hours after placing the order.
• We are not responsible for delivery issues caused by incorrect address details.
We strongly recommend monitoring your tracking link regularly for the most up to date delivery information.
6. Contact Information
For questions about shipping, delivery times or tracking updates, you can contact us at:
Email: info@emmajohnlondon.com
Store name: Emma & John London
Business name: Emma & John London
We are happy to assist you with any shipping related questions.