Privacy policy
Privacy Policy
This Privacy Policy applies to the services of Lisa en Peter Londen, operated by Amstel E Concepts, located at Laan van Broekpolder 359, 1967KH Heemskerk, and reachable at info@emmajohnlondon.com.
We respect the privacy of all customers and ensure that any personal information you provide is handled with strict confidentiality.
1. Personal Data We Collect
We collect personal information that you provide when placing an order, creating an account or communicating with us. This includes:
• Full name
• Address details
• Email address
• Telephone number
• Payment details
• IP address and device information
• Activities and interactions on our website
• Any additional information you voluntarily provide
We only collect what is necessary to provide our services in a reliable and customer friendly way.
2. Purpose of Data Processing
We use your personal data for the following purposes:
• Processing, confirming and shipping your order
• Providing customer support and responding to inquiries
• Sending service related updates and relevant information
• Improving the performance and user experience of our website
• Detecting fraud, ensuring security and complying with legal obligations
• Managing returns, disputes and aftersales care
Our goal is to provide a smooth, transparent and secure shopping experience.
3. Sharing Data with Third Parties
Your data is only shared with third parties when this is necessary for our services. Examples include:
• Payment processors
• Shipping and delivery partners
• Customer service software providers
• Website hosting and analytics tools
We never sell your data to third parties. All partners we work with follow strict data protection practices.
4. Data Retention
We store your personal data only for as long as required for the purpose for which it was collected, or for as long as required by law.
This includes order administration, tax obligations, fraud prevention and customer service history.
5. Cookies and Tracking Technologies
Our website uses cookies to:
• Improve website functionality
• Analyse visitor behaviour
• Support marketing and advertising performance
You can adjust your cookie preferences through your browser settings at any time.
6. Your Rights
You have the right to:
• Request access to your personal data
• Correct inaccurate or incomplete data
• Request deletion of your information
• Object to specific processing activities
• Request the transfer of your data to another provider
• Withdraw consent if processing is based on permission
To exercise any of these rights, you can contact us at info@emmajohnlondon.com.
7. Contact Details
For questions, concerns or requests regarding this Privacy Policy, you can contact us using the following information:
Business name: Amstel E Concepts
Store name: Lisa en Peter Londen
Address: Laan van Broekpolder 359, 1967KH Heemskerk
Email: info@emmajohnlondon.com
We aim to respond to all privacy related inquiries as quickly and thoroughly as possible.